Frequently Asked Questions
Is postage and handling included in your prices?
Yes, postage and handling is included in all items on our website for purchases within Australia only. If you live in another country please contact us so that we can arrange a quote for international postage.
How will my purchase be delivered?
We send our artworks and prints via Australia Post. It will be sent by registered post, you will need to sign to receive your parcel. Please email us if you have any special delivery instructions.
I live locally, do you deliver?
Yes, we can arrange delivery to the Coffs Harbour area.
I would like to collect my purchase from your gallery, do you offer a discount since postage isn’t necessary?
Yes. We will subtract the cost of shipping, if you collect your online purchase from our gallery. Please check our trading hours, other times can be arranged by appointment.
I would like to make a purchase, when should I expect to receive my item via post?
Once we have received notification of your purchase, it will be posted within 3 business days. Australia Post usually takes 5-16 days to delivery. Please check their website in case there are delays.
Can I track the postage of my item?
Yes, once your item has been posted I will email you a tracking number.
I have changed my mind, I have purchased this item and no longer want it, can I get a refund?
No, we don’t offer refunds for change of mind. However, if you have purchased this item via our website, and the item doesn’t meet your expectations (ie the standard of quality), we will consider a refund.
My item has arrived and it’s damaged, what happens next?
Please contact us within 5 days after you have received the item. If it cannot be replaced nor repaired, we will offer a full refund.